Product Review| Huetiful Steamer – An Unpopular, Indepth Review

by westNDNbeauty on February 18, 2011 · 48 comments

in product review

I’ve had my Huetiful Steamer for a full 6 months.  I purchased my unit July 2010.  I waited this long before writing a review because I wanted to be as thorough as possible, especially when considering its price tag.

Product Specs

Price:   $114 (w/ facial attachment)
Where to Buywww.behuetiful.com
Product Claims:
  • Restores moisture to your dry hair 5x better than deep conditioners or hair treatments alone
  • Opens up your hair cuticle to allow your conditioners and hair treatments to work more effectively
  • Bathes your hair follicle with warm, ionized mist to replenish moisture lost from chemical or heat treatments
  • Reduces future breakage and split ends caused by dry hair
  • In colder months, keeps weather-dried hair moisturized and strong
  • One year replacement warranty

The Review

The Mechanics: The device came well packaged. Putting the device together was slightly confusing as the pictured instructions were not as straight forward as I’d hoped. After adding water, the heating element heated up very quickly and within 4 minutes, there was full on steam piping from the steamer.

Now, actually sitting under the steamer is a little work. The dome is very shallow. The top of my head received the most steam while the back of my head shivered in cold steamlessness. To ensure all parts of my hair were equally steamed, I had to turn around and straddle my chair.


Months 1-3: When I first received the steamer, I steamed every week, once a week. The very first time I steamed, there was a noticeable difference in my hair. I remember raving to a friend of mine about how thick my strands felt and how my hair appeared darker in color. Amazing outcomes! So I thought. Those results lasted the first 2 weeks of steaming. Since then, I’d been trying to duplicate those results ever since.  After so many tries, I decided the seemingly thicker and darker hair was not going to reappear. I was a little disappointed. I figured my hair acclimated to using the steamer.

I wanted to put the steamer to the ULTIMATE TEST. Huetiful claims to work 5x better than deep conditioning alone. After an e-mail discussion with the owner of the company here in Atlanta, he himself confirmed this. He independently watched my Flat Ironing Tutorial and noticed that I slept with a moisturizing deep conditioner prior to flat ironing my hair. He told me that the Huetiful steamer will eliminate that extra step of sleeping with the conditioner overnight. I decided to test the claim.

Instead of sleeping with my conditioner, I steamed for 40 minutes with the conditioner I typically use when in search of loads of moisture, Silk Elements Megasilk Moisturizing Treatment. The steamer is programmed to shut off when the water reservoir levels become low; that usually occurs after 20 minutes. I refilled my reservoir once after the first shut off for a total of 40 minutes of steaming. I proceeded to straighten my hair in my typical manner.

DEAL: Steamer + Facial Attachment $80 (shipping included)

I was not impressed. My hair required 3-4 passes and was very puffy after. This result negates the claim of conditioning 5x better than conditioner alone. If you follow this blog, you probably have read My Journey to Perfectly Flat Ironed Natural Hair and know that MOISTURE is the big difference in having silky, easily straightened hair or puffy, heat damage-prone hair.

Months 4-6: After realizing the claim of 5x the moisture was not evident, I continued to try. I attempted flat ironing again. This time, not only did I spend 40 minutes under the steamer, but I also left the conditioner in for an additional 2 hours after steaming hoping that the extra time may somehow work magic. #FAIL. The results were the same as when I steamed for 40 minutes. I gave up.

One weekend, by pure coincidence I created a concoction of Curls Ecstacy and added Castor Oil and Jojoba Oil to the mix and sat under the steamer. I’d use the Curls Ecstacy twice before (once by itself w/steam, the second time mixed with castor oil w/o steam), but this time it was different. My hair felt like butter. I tried this again using a different conditioner but still adding the oils. BUTTER again!

I figured it out. The steamer works best when there are oils involved.

After coming to this conclusion, I took a look at the Intense Hydrating Masque that is being marketed to be sold as a system with the Huetiful steamer. One of the first 3 ingredients in their new conditioner is not water, but Moringa OIL. An OIL! Yes OIL! Knowing that water moisturizes and oil seals, make of this tidbit of information what you wish.

Bottom Line: For noticeable results, the Huetiful steamer works best when oils are added. This may be true with the use of any steamer, but I question whether or not the felt effects after steaming with an oil is false.  I wonder whether or not that BUTTER feeling is a a result of true moisture or just oiled hair. The point is, I used moisture/water-based conditioners consistently to steam and the results were nothing to write home about. Why?  Shouldn’t this device increase the potency of moisturizing conditioners by 5?

Some may ask, “If you were successful after steaming with oil, why don’t you steam with oil for your next attempt at straightening?” The reason I would avoid steaming in that manner is because I am not sure whether or not the ‘successful’ steam is as a result of oiled hair masking the fact that it may not be properly moisturized.  When straightening, I try to avoid the use of too many products. Adding oils will lead to a straightening job that is weighted down and not-so-silky.

After many trials with the Huetiful steamer I decided to go back to deep conditioning overnight prior to straightening (as well as regularly). I must say, no conditioning compares to overnight deep conditioning…not even steaming.

ADDITIONAL HELPFUL ARTICLES
Are Steamers Really Worth Buying?
Product Review| Huetiful Nano Smoothing Treatment
 

For those of you with steamers, have you experimented with oils? Have you noticed a difference?

Leave a Comment

{ 48 comments… read them below or add one }

Anonymous February 18, 2011 at 8:36 am

Thanks for the review! How come you didnt try to straighten your hair after a sucessful steam?

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westNDNbeauty February 18, 2011 at 11:41 am

Really good question.

Let me address that in the post.

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Rae February 19, 2011 at 6:06 am

So would you say the steamer is worth it, or is it better to just wrap my hair in a heat therapy wrap and dc for 2 hours

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Anonymous February 19, 2011 at 4:30 pm

Hey girl, thanks for the in-depth review. I have the lcl beauty steamer and the Huetiful, I must say that I too am not impressed with the Huetiful steamer. To me it does not get hot enough. And the tricks one has to perform to get the back of the hair steamed is outright ridiculous. But, now ont he other hand. the lcl beauty steamer is a perfect fit for me. Granted it's not a table top steamer. But I notice major differences every single time I use it. To me it's a whole lot better. And if you clip your hair up, all of your hair will be steamed at once. And maybe it's just me, but I feel like the steam from the lcl beauty steamer, is more beneficial to the hair than the huetiful one.

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akiyia August 29, 2011 at 4:06 pm

Thanks for this info.
B/c I was trying to decide which one
I wanted to purchase :-) )

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Anonymous February 19, 2011 at 4:53 pm

Thank you for a wonderful review!!! I have been wondering about this steamer for a while, especially since the dome is shallow and I have a pumpkin for a head!!! LOL. Do you still use it at all? Maybe it would be good for a twist out or braid out??? Thanks again for such a careful and detailed report!!!

Muysana

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Anonymous February 19, 2011 at 5:22 pm

Hi West!

I was just wondering if you tried steaming your hair after sleeping in your Megasilk concoction (w/o the cap of course and if that enhanced the Megasilk treatment any?

If you did (sorry if I missed it in the review) was your hair any softer and did it flat iron smoothly? Or is that just overkill? I have been on the fence about a steamer for months so if I can eliminate a step in my regimen, it would be most welcome!!!

Thanks again!!!

Muysana

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Anonymous February 19, 2011 at 5:27 pm

I'm sorry…I keep having additional thoughts!

Curves salon says that the steamer conditions afro hair like nothing else. I wonder what they mean? Maybe that is true for twist outs and braids but not flat ironing??

I also don't blame you for not flat ironing if there was any doubt that the oils was masking dry hair!!! Smart lady!!!

Thanks again!!!

Muysana

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westNDNbeauty February 19, 2011 at 9:54 pm

@Muysana

No, I did not try steaming after sleeping with my conditioner. I think that would be pointless when I consider the fact that when I sleep with conditioner, I KNOW my hair will be properly moisturized. Steaming after this would not really make a difference.

Regarding Curves Salon: A claim such as this should apply to ANY hairstyle. If one is conditioning their hair and the device claims to add 5x the moisture, it does not matter what style one does to their hair after the steam treatment, the results of 5x moisture should be evident. I think some may be tricked in thinking their hair may be moisturized, but when hair is flat ironed, that is the ULTIMATE determining factor. If hair is not well moisturized, it will not flat iron well. When hair is twisted or braided, you may not be able to really determine the true moisture content of your strands.

@Rae

I probably use a therapy wrap OVERNIGHT as opposed to 2 hours. Have you even overnight DCed? There is NOTHING like it i tell ya!

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Anonymous February 19, 2011 at 11:44 pm

Thanks WestNDNbeauty!!! You make some wonderful points!!! It has been a while since I DC overnight but because of your results and recommendations, I am going to try it. I had been using henna overnight and I think that an overnight DC would be excellent because the henna makes my hair feel a bit dry!!! Thanks again for that steamer review..you saved me some money!!! :-)

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Mona February 24, 2011 at 5:57 pm

Great review!
But I would have to disagree. I have the same steamer and it works AMAZING for me.
I would not recommend steaming your hair every week.
There is a website that I will repost where scientist answers questions about hair. Leaving a conditioner on for more than a few minutes (like many packages say) is just a marketing ploy. The conditioner doesn't absorb into the hair shaft anymore if you leave it on longer, as we may have all though previously.

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westNDNbeauty February 24, 2011 at 9:52 pm

@Mona – With such a statement as products not doing much for your hair after it being on for a few minutes, how do you explain the differences in my hair, as well as many other ladies that have used this overnight technique?

And usually products do not say to leave on overnight so the way I and many other ladies use conditioners is not inline with what manufacturers recommend but the results are WONDERFUL.

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swarthy February 28, 2011 at 1:14 pm

@westNDNbeauty i wonder if maybe the poofy feeling when you straightened was because your hair was full of water. You steamed for twice as long as the average use and what people don't realise is that too much water can be bad for your hair as it stretches and swells the bonds and if this is done too much it can reduce hair elasticity and lead to split hairs.
Maybe try one more time and use for just 20 mins and if you still get poofy results then you know its the steamer and not just too much moisture in the hair

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westNDNbeauty February 28, 2011 at 7:01 pm

@swarthy – Poofy results when flat ironing is as a result of not enough moisture.

If too much moisture caused poofy-ness then the time I sleep with conditioner would be poofy as well considering my sole purpose for sleeping with conditioner is to increase moisture levels in my hair.

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swarthy February 28, 2011 at 9:23 pm

@westNDNbeauty
Overnight deep conditioning is a slightly different process. It's done without added heat only the heat generated by your head. This means you don't force extra moisture into your hair, yes your hair will absorb moisture but it won't absorb too much.
the huetiful hair steamer though uses steam, water that is at the temperature of 100 degrees upwards. If opens up the cuticle much more and more moisture can be forced in. My question is did your hair feel dry after deep conditioning for 40mins before the flat ironing?
Too much moisture can lead to poofy results, think about it this way,if you pressed your hair while it was still wet would you get poofy results? Surface moisture isn't the only thing that matters.

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westNDNbeauty February 28, 2011 at 10:45 pm

@swarthy – I refuse to believe that my hair was TOO moisturized in that 40 mins which resulted in my hair being puffy when I flat ironed it. In my experience, with flat ironing, ONLY when there is NOT ENOUGH moisture will hair flat iron to puffy results. Overly moisturized hair is mushy and extremely pliable. Mine was not at anytime during the steaming process.

I used this steamer in many, many ways. More than what I have listed in the original review. I HAVE steamed for the 20 minutes, then flat ironed and my hair turned out puffy. Being that someone can claim that the 20 mins was not enough time for moisture to be infused, my review included the time where I steamed for 40 minutes and of course my hair was still puffy.

I've also steamed + left the product in for 3 hours – Results – Puffy flat ironed hair.

I've steamed + slept with the product – Results – Beautifully flat ironed, sleek hair.

We all know, only well conditioned and moisturized hair will garner sleek, easily flat iron results. The fact that I used the Huetiful steamer in SO many ways to give it a fair chance to prove that it does increase the potency of a conditioner and having it not prove that to be true is disheartening.

Notice the only common factor resulting in beautifully flat ironed hair is my conditioning overnight.

The big question – Does the Huetiful Steamer really provide 5x the moisture than using conditioner alone?

Many reviews of this steamer are bloggers expressing how their hair felt after using this product the very first time. No one has taken the time like I did to truly test out the claims in the manner I did.

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Anonymous March 11, 2011 at 6:52 am

Hello West, I'm so late to this but towards the end when you added oils to this process would you equate that to just a glorified hot oil treatment? I don't straighten my hair but I will use an eletric heat cap for deep moisture conditioning and hot oil treatments.

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westNDNbeauty March 11, 2011 at 10:43 pm

@anon 1:52 – For me, it really is an expensive hot oil treatment. I think a heat cap would work better for me. In fact, I think I may be purchasing one of those that has the microwaveable heat gel packs.

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Anonymous May 2, 2011 at 5:31 am

I am also on the fence about the steamer. a friend has one and she ok with it. Not raving in the least. I have a couple of questions: After you steam the hair do you use cold water to seal the cuticle? Does it make sense to blow dry after you steam you hair? is that ounterproductive or does it actually help the hair? And a thought/FYI, deep condition with coconut oil. that is the ONLY oil that pentrates the hair shaft and actually moisturizes from the inside out, not coat the hair shaft. My hair broke off at the root because of chemical processing and coconut oil is what grew it back…fast and thick! just wash it out well it go rancid in your hair.

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Anonymous May 7, 2011 at 6:24 pm

I have a Shark Portable Steam Pocket for steam cleaning my house. So before investing in yet another gadget, Infilled it with water and sat under a dryer (off) and pointed the wand upward for the same effect. My entire head was steamed. I have extremely coiled hair so I did a 2 strand twist with Mizani True Texture. I'm letting the strands air dry to see the final results. I'm sure my Shark steamer doesn't contain the Ozone component of the Huetiful steamer, but does that really make a difference?

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westNDNbeauty May 8, 2011 at 3:09 am

@anon 2:24 – when I switched on the ozone a light comes on at the very top near the opening. Does it do anything? I have no clue. My hair felt the same with or without the light being on.

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Minty May 24, 2011 at 4:24 pm

I appreciate the very thorough review you did on the Huetiful hair steamer. I myself have been eyeing it for a LONG time…but didn’t want to get caught up in the PJism. Having a background in science though, I must say that doing the flat-iron after the steam w/ oil would give a more rounded review. The study is incomplete w/o that trial. You won’t know if you’ll get weighed down hair unless you try it in that scenario. *just a thought* I do agree with swarthy that scientifically speaking, steam treatments and heat treatments work differently on hair. I still want to get a steamer..probably not a Huetiful, unless they make a bigger dome.

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westNDNbeauty May 24, 2011 at 4:34 pm

Understood. Really the point was to test an appliance that says it improve the use of a product 5x. I think that I have already tested that claim. Continuing to test by adding ingredients to a product, I think that defeats the purpose of testing the claim. But I definitely respect your opinion. Thanks for reading through all of the comments :)

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LHDC June 24, 2011 at 4:58 pm

I know this post is old, but I completely agree with you about the steamer! In fact, I just posted a vid about it on my YT channel [ http://www.youtube.com/watch?v=IFcy7aNPHKo ]Most people don’t wanna “buy” the negative reviews, but the steamer is NOT all it’s cracked up to be….what did you do with your old steamer?

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westNDNbeauty June 24, 2011 at 6:06 pm

I actually just have it sitting in my closet. I let my friend use t and she also had te same sentiments. I’ll have to check out your review chica.i

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Chandra July 6, 2011 at 1:36 am

Wow! Looks like I missed a huge money wasting Bullet! I was dying to get one of these things. Thanks for posting a honest review.

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Valerie July 14, 2011 at 12:42 pm

I’m from the UK, so we are something similar the Jannu hair steamer, which is similiar to the Huetiful steamer.
My daughter and I both use it, my daughter have very thick hair, and it always seem to be very dry, I also colour my hair and my hair was getting dry. The first time I used it, I had my hair down and the ends were not getting steamed, so I put my hair in sections and twist them in large bunti knots and since I have been using the steamer since June, I am very pleased with it, also I have noticed an improvement on my hair. I wrote a review on it, http://valeriesworld-valeriesworld.blogspot.com/2011/06/my-experience-of-jannu-hair-and-facial.html. The downside is adjusting the books etc to make sure it fits properly. I did wonder if the back of my hair was getting steamed, but I did notice that my hair has a sheen, plus my hair looks a lot thicker. As for my daughter’s hair is also looks very glossy.
It cost me £80.00, if I got it off the internet it would have cost me £69.00, but I would have to include postage and package.
We are both very pleased with the steamer.

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Bo July 20, 2011 at 12:26 pm

Thank you for the review on the Huetiful steamer. I wish I had seen this review before I bought the steamer. I used the steamer the first time as you and had good results. When I used it the second time with shea moisture deep conditioning mask, my hair turn out horrible. I should have listened to my instincts to not buy the steamer. Well lesson learned. Thanks again for your review.

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westNDNbeauty July 20, 2011 at 5:31 pm

Yea. I also wished there was a review out there by a blogger who had not gotten the steamer for free and really put it through rigorous testing before singing its praises. But I have figured out a new use for my steamer. Stay tuned!

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Huetiful August 13, 2011 at 10:46 am

Thank you all for the comments. We read them with interest and learn a lot from various people’s reviews. While we appreciate each review, we also encourage everybody to search beyond the major bloggers and vloggers for a range of points of view – from people that have a range of different types and textures and that are at different levels of hair health. It is less important to learn about how a product works on a specific person. It is more important to learn about how a product works on your hair (its specific type, texture, and current level of hair health). Because of this, we offer a 45 day, 100% money back guarantee.

We recognize that not every product is going to deliver the perfect results. But we do encourage everybody to read a variety of reviews, from a variety of people (both ‘professional’ bloggers and those who have purchased and owned a steamer) to draw your own conclusions. And know that you have the option to try the Huetiful Hair Steamer for up to 45 days to make that decision.

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NaturalCD87 September 10, 2011 at 1:03 am

So maybe I’m not understanding this right. Wouldn’t you EXPECT moisturized hair to be difficult to flat iron? Seein as how moisture is what causes your hair to revert in the first place? I was under the impression that you should do a protein treatment before and after flat ironing or other heat styles, not a moisture treatment.

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westNDNbeauty September 10, 2011 at 8:32 am

Have you checked out the post on how to prevent heat damage? One of the most important steps include MOISTURE. How has your hair veered from flat ironing after protein? Did you follow that protein step with moisture or did you just use a straight hardcore protein?

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Rhonda October 31, 2011 at 8:47 pm

I’m with Swarthy and Minty (the one with the science background). I think too much moisture in the hair cuticles is what caused the puffyness. If you constantly flatiron the same strand over and over until you deplete all of the moisture out of the hair and dry it up then it will not be puffy. Its really not necessary to over steam or over condition with heat. Too much of a good thing can then turn out to be a bad thing. I’m a hairstylist of 30yrs so I have a lot of experience under my belt. Its the same as if you press your hair before its completely dry. It wont get straight it will be puffy. You have to have that hair completely dry. When your’re sleeping over night with the conditioner its not penetrating through the cuticle layers the same way it will when you add heat. When you add heat to hair the cuticle layers actually lift. When you don’t the conditioner just sits on top of the layers, it may seep under the cuticle layers some but not hardly as it does when you add heat. I hope you’re open to try and understand wt we are saying.

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westNDNbeauty October 31, 2011 at 9:18 pm

Hi Rhonda. Thanks for you opinion in the matter. Just to let you know, I steamed for 20 mins then proceeded to blow dry and flat iron; I steamed for 40 minutes and proceeded to blow dry and flat iron; I steamed for 40 minutes and left the product on for an additional 2 + hours and proceeded to blow dry and flat iron. I said all of that to say that I tried the device for many different time periods and the results were the same. You stated my hair had too much moisture, but was there too much moisture after the first 20 minute steam them flat iron? Isn’t that how the device was intended to be used? I reported on my extended use of the product because I am convinced the 5x more moisture was not true when it comes to my hair.

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kisha December 25, 2011 at 5:15 am

Hey WestND, I love your thoroughness in how you approach product reviews and I really loved your vid on how to get straight hair. I personally think its one of the best out there for that particular hair type. One thing I wanted to piggyback on, though. I think you are judging whether or not your hair is moisturized by how well it turns out in a flat iron style, but just in that line of thinking you may get misleading results. I think the misunderstanding may be in the terminology used, specifically, using the term “moisturized” , because that can mean many things (i.e. wet hair is technically moisturized, but will not lead to straight, flat ironed hair.). I think the fact that your hair is actually poofy after the treatments is showing you that it is retaining alot of moisture, comparable to what our hair does on a humid day. To get a good flat iron, however, you’re saying moisture is needed, which we know defeats a good straightening. I think it would be better to say that in order to get a straight flat iron style the hair needs to be properly conditioned, the cuticles sealed and the hair must be coated (like with a heat protectant). You do each of these steps when you do your overnight deep condition, and those steps, not excessive moisture produce those beautiful results. Simply put, from everything you have said, it seems like the steamer adds too much moisture (swells the hair with water) for you to then try and get a straight flat ironed look.

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Rhonda November 6, 2011 at 7:41 pm

Hi westNDN, I wanted to get back with you before now…and I hope I’m not boring you… :) When I stated you had too much moisture in your hair, that was really just the wrong way to put that. The product says 5x more moisture and I think its close to doing exactly that. So I should have said that you had a lot more moisture in your hair and that caused the puffyness. I went back and reread all your comments and replys and this is what I think. When you used the steamer and left the conditioner in your hair over night it was not puffy due to the fact that over the many hours through the night your cuticle layers slowly positioned themselves back to its natural state which seals in the moisture therefore creating a barrier for the moisture to stay in and the outside of your hair to remain dry and straight and not be affected by the moisture that was locked in. Our cuticle layers are like fish scales. I dont know if you ever scaled a fish with a fork or not but our layers lay closely and tightly just like that. Now your last reply to me you mentioned the amount of minutes you steamed and you said you proceeded to blowdry. I took that as you blow dryed your hair fairly soon after rinsing out the conditioner. So it makes me think that your cuticle layers didn’t have time to position themselves back to their natural state so therefore after you dried your hair and the layers were still raised the moisture was being released from your cortex layer (cortex-the layer just under the cuticles which is what is holding all the moisture) which was slowly reverting your hair back to its natural state. I dont have a steamer and I cannot wait to purchase one. With you indept review, which I really appreciate, it lets me know not to straighten my hair afterwards and to do a twist set or some natural style instead. I hope I didn’t loose you through all the rambling !! : /

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permafrost November 17, 2011 at 3:50 am

@rhonda: but didn’t the owner of huetiful tell her that she could skip the overnight step? if the only time westNDN got results was when she slept with the conditioner in, doesn’t that defeat the purpose? doesn’t it also mean that since sleeping with the conditioner alone always gets the results she wants, maybe the actual steamer didn’t add anything to the experience?

@westNDN: still, since your hair felt like butter after steaming with oil, try flat ironing it after that process? the claim of 5x more moisture may be false, but it could cut down on “overnight” time, if you needed to flat iron on short notice, for example. Nothing heavy, just a natural shea, coconut, jojoba, castor, etc., for instance…

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Tonya December 3, 2011 at 11:54 am

WestNd, it seems that you have answered your own question, and Rhonda’s very last post backs it up. Oil is an instant sealer to the moisture. So, when you were using water-based conditioners with the steamer, you had nothing to instantly seal your cuticles. That’s why you noticed such a difference when you steamed with the oils, AND looked at the ingredients for Huetifuls conditioner. EVERYtime I steam, I add evoo and ev coconut oil. The results are amazing. The one time I didn’t have any oils on me, it wa definitely a lot less pliable and more difficult to detangle. Also, I dont see how a flat iron after steaming with oils an conditioner will give you a weighed down look…? You DO have to wash out the conditioner, thereby removing the excess oils left from closing your cuticles.

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Danielle December 23, 2011 at 1:23 am

I agree with you. The oil sealed in the moisture, and also it is important to rinse the conditioner out with cold water so that the cuticles close with the moisture still in your hair. I have the huetiful steamer and I have 3c/4a hair. I like the results I get with it. My curls are bouncier and I don’t have to add too many products to maintain it during the week. I am a bio major and what the other girls are saying are true. When your hair is straight and you add moisture, it gets puffy so it makes a lot of sense. Even when it is humid outside, straight hair gets puffy.

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sonia wright February 22, 2012 at 5:49 pm

I purchased the steamer had problems with the machine as soon as I open the box and assembled it. Machine continued to cut off….. stayed on for about 1 minute. Contacted the company they recommended me to watched the video, fine no problem I wanted the machine to work I even got my husband to help over, over and over !!!! Even though I know I had tryed everything possible with the steamer . I constantley emailed the company on what I should do . They continued to blame me…….. Usually most companies would just make a exchange or something. I finally became so aggravated with them and started to complaint on the internet. They finally……… decided to agree to exchange or refund ! Sent the machine about four wks ago no answer” Nothing”. Never again ! With this company Huetiful Steamer!

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Anonymous April 3, 2012 at 12:45 am

I purchased two bundles and learned that the shampoos were not the same texture(rather watery), smell or color contacted company but initially did not leave a vm. Received a call back from which I missd from Keisha upon calling back no answer for which I explained on VM my reason for calling was that I would like an exchange but she never returned my call back. Humm! not good customer service. Will never purchase the shampoos again. So this is how you treat your customers. I would rate customer service a zero if the category was available. Considering I purchased the Huetiful, 2 Shampoo bundles and head wrap and talked a friend into ordering the Huetiful. Keisha did you not think it was worth my business.

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missleigh December 7, 2012 at 12:43 am

The reason straightening your hair after a steam treatment was difficult is because the more moist black hair is the more difficult it is to straighten and keep straight. Think about it….you are now trying to fry and dry and break down all that sexy moisture you just packed in there so it can now be straight….And your hair is responding with a big “hell no, I’m moist, let me curl an poof and do awesome black hair things”

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rosenie February 13, 2013 at 1:22 pm

It’s funny that the author talks about the huetiful in such negative terms, but yet has a link to the competitor steamer. Seems like someone is mad they were not sent a free steamer. I have read many many many blog reviews ( including this one), watched every single video reviews before making the decision to purchase the huetiful. I found that the ones that got it for free overglorified the product: beautifulbrownbabydoll, nikkimae2003, and others. Africanexport was not too bad. But i also sense a bit of resentment in your review, so i can’t take it to be totally honest either. I just received my unit, and used for the first time. And i have to say i absolutely loved it. To make sure my whole head gets the benefit i just turn around to face the unit. That way i can still use the computer which is perfect for me. I will keep using it weekly during the winter and less in the summer.
So my question for you: Did you try the secura steamer since you have the link posted right under your review? It all look very suspect, to dish one steamer and recommend one you have note used. Thank you for your review though. And your hair does look beautiful in your flat iron video.

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rosenie February 13, 2013 at 1:25 pm

I forgot to say that my husband paid full price for my steamer as valentine present. I am just a regular nelwy natural trying to grow my hair to shoulder length. I have no blogs, no videos, no interest in getting into it either.

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westNDNbeauty February 13, 2013 at 2:52 pm

Hi Rosenie,

Your assumptions are plausible, but not accurate. To begin, my entire review of the steamer is no negative. In reading the post completely you will find that I the first use of the steamer went well and when I used OIL the appliance performs even better. Like all other reviews, my purpose is not to encourage you to purchase or not purchase, but to share my experience. What the reader decides to do after that is not my business. I’m glad you purchased at full price and loved it.

To answer your question — Nope! I did not use the Secura steamer. I can assume that your are new to my blog because most know that I am a bargain queen. Like anything else I speak of on my blog, if there is a less expensive version of the same thing (Huetiful is not the proprietor of the steamer technology), I will always inform my readers of the other options (i.e. check out the ‘Splurge or Save?’ segment/reviews/comparisons). At the time I reviewed the Huetiful Steamer the Secura Steamer was not available. So, no, there is nothing suspect. If there are people who will buy anyway, why not save a little cash in the process…especially when Huetiful tweeted me confirming to me that not all hair types will benefit from the steamer.

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Kathryn May 5, 2013 at 7:40 pm

I have searched high and low online for a negative steamer review and until I came across yours, I had not found one. I have had my steamer since this past Christmas, using once a week ever since. It was over the last 2 months that I began to notice a dry feeling to my hair the moment the steamer shut off. My hair then started breaking, most noticeably at the crown of my head, and also at the ends. At first, I thought it was the conditioners I was using, then I tried all sorts of different conditioners, same thing. Then I thought I needed protein, maybe it conditioned too good, I pondered. I did protein treatments in an attempt to restore the balance, this is while I was previously thought to be protein sensitive. Protein actually made it feel somewhat better, but it’s not back to good. I’m still not sure what’s going wrong, all I know is that I have a very expensive hair steamer that I cannot use.

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Fran May 13, 2013 at 3:00 pm

Kathryn,

have you figured out whether or not it was the steamer that was causing the hair loss? Also, has anyone tried the q redew steamer that is on the market? It is a hand held device that was featured in this past month’s Essence. I am interested in purchasing it as I need all the moisture I can get living in Los Angeles. After reading some of theses reviews I do not know whether investing in any steamer makes sense!

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Nola October 22, 2013 at 11:57 am

The steamer works well on my “natural” hair and helps define natural curl pattern. I cannot confirm whether the oil is the trick, however, bottom line, I would agree that you can probably get the same results by deep conditioning overnight. I enjoy the convenience of the steamer, however, if your budget is limited, trust me you can live without the steamer.

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