This is a review of my experience with Karen’s Body Beautiful Super Duper Hydrating Cream regarding the texture and performance variations.
A Little Background
Back in February I got a sample of the Super Duper Hydrating Cream from a friend who lives in Tallahassee, FL (she orders directly from KBB’s website) — see PRODUCT REVIEW. I liked the product so much that strolled over to Healthy Hair Dimensions in Atlanta and purchased the last jar on the shelf. The product inside that jar looked and worked just like the sample I used in my review.
In early April I was alerted to the fact that KBB’s flash sale included a free jar of Super Duper. I figured this was a good opportunity to get a free jar, of what was now one of my staple twisting creams, and try a couple other products as well. Seven days later I got my shipment. I opened the new jar and boy was I surprised — see PHOTO REVIEW.
With my shipment I received and invoice and on the back it states:
“We do not process returns for Super Duper Hydrating Hair Cream, Creamylicious, Butter Love, or Sea Body Butters due to product melting or variations in texture and appearance. Our products are made with natural ingredients and as in nature, slight variations may occur.”
NOTE: I was not successful finding any reference to this disclaimer on the Super Duper product description page or FAQs page of KBBs website.
I understand that there will be variations. I use a number of natural products and I know sometimes one batch may look different from another BUT the product should perform the same. Super Duper B was so much more rich and dense than Super Duper A. As you can imagine, I was very curious to find out how it would work on my hair.
KBB’s Initial Response
Before using the product I tweeted @KarensBeautiful and asked “Is this typical of your Super Duper product [link to photo review]?” There wasn’t a response to my question but a request for my order number. Once that piece of information was settled I received an e-mail stating something very similar to the blurb from the invoice. By that time I’d already used the product (Super Duper B)…
Product Review| Super Duper B
Following the exact routine and prep products used in my original review, I then began twisting with Super Duper B. Immediately I noticed the product was quite thick and heavy on my strands. As I twisted it left a nice shine but there was no plumping action. My twist laid stick straight — LIFELESS. I continued twisting thinking “Maybe the plumping action is a delayed” — if you remember from my original review, that is what I loved about the product — but it never plumped. My twists remained stick straight.
I removed those twists and started twisting with my original jar, Super Duper A, hoping to save myself the trouble of having to wash and start all over. That was a failed attempt. My goose was cooked! The heaviness of the Super Duper B was just too much for the Super Duper A to correct. I ended up washing my hair two days later and starting all over.
If you follow me on Instagram you saw THIS pic of my hair and a blurb about the mystery product used.
Honestly, I was being extremely optimistic when I tried Super Duper B because, just by touching alone, I could literally feel that Super Duper A was more wet and gritty moisturizing product, while Super Duper B was a more dense butter, much like a sealant. Honestly, with my eyes closed, I could — without a doubt — have assumed I was using KBB’s Butter Love.
KBB’s Follow-Up Response
I shared with KBB that Super Duper A and B performed quite differently from each other and that actually Super Duper B performed similarly to Butter Love. I asked for the jar to be replaced. Honestly, I really thought this jar must have been as a result of a fluke batch. KBB was kind enough to send a shipping label and I mailed the product back.
They received the product and this was the response on April 25th:
“We received your return of the Pomegranate Guava Super Duper Hydrating Cream and the product is correctly marked and performs as listed. We are willing to issue a credit of $16 for your return although it is a complimentary item.”
As of today the credit has not appeared — though it was a nice gesture. I’m more disappointed to find there to be such a vast discrepancy in the texture and performance of this product from batch to batch. This experience will definitely prevent me from purchasing online again. I’d actually prefer to purchase locally, that way I’d be able to check the texture of the product inside the jar before buying.
If this was an issue of texture variation, I would not have taken the time to write this review, but the fact that PERFORMANCE was an issue, I felt the need to share this experience.
Be sure to check out the comments on the photo review, a great deal of comments about others experiencing the same issue can be found there. One person was even nice enough to send me a photo of her jar which looks nothing like my two jars. See her photo HERE.
Have you experienced texture and/or performance differences from any natural hair vendors? Share your experience.