Purchase with Caution >> Karen’s Body Beautiful Super Duper Hydrating Hair Cream

by West Parsons on April 29, 2013 · 10 comments

in photo review, product review

superduperAvsB

This is a review of my  experience with Karen’s Body Beautiful Super Duper Hydrating Cream regarding the texture and performance variations.

A Little Background
Back in February I got a sample of the Super Duper Hydrating Cream from a friend who lives in Tallahassee, FL (she orders directly from KBB’s website) —  see PRODUCT REVIEW.  I liked the product so much that strolled over to Healthy Hair Dimensions in Atlanta and purchased the last jar on the shelf. The product inside that jar looked and worked just like the sample I used in my review.

In early April I was alerted to the fact that KBB’s flash sale included a free jar of Super Duper. I figured this was a good opportunity to get a free jar, of what was now one of my staple twisting creams, and try a couple other products as well. Seven days later I got my shipment. I opened the new jar and boy was I surprised — see PHOTO REVIEW.

With my shipment I received and invoice and on the back it states:

“We do not process returns for Super Duper Hydrating Hair Cream, Creamylicious, Butter Love, or Sea Body Butters due to product melting or variations in texture and appearance. Our products are made with natural ingredients and as in nature, slight variations may occur.”

NOTE: I was not successful finding any reference to this disclaimer on the Super Duper product description page or FAQs page of KBBs website.

I understand that there will be variations. I use a number of natural products and I know sometimes one batch may look different from another BUT the product should perform the same. Super Duper B was so much more rich and dense than Super Duper A. As you can imagine, I was very curious to find out how it would work on my hair.

KBB’s Initial Response
Before using the product I tweeted @KarensBeautiful and asked “Is this typical of your Super Duper product [link to photo review]?”  There wasn’t a response to my question but a request for my order number. Once that piece of information was settled I received an e-mail stating something very similar to the blurb from the invoice. By that time I’d already used the product (Super Duper B)…

Product Review| Super Duper B 
Following the exact routine and prep products used in my original review, I then began twisting with Super Duper B. Immediately I noticed the product was quite thick and heavy on my strands. As I twisted it left a nice shine but there was no plumping action. My twist laid stick straight — LIFELESS. I continued twisting thinking “Maybe the plumping action is a delayed” — if you remember from my original review, that is what I loved about the product — but it never plumped. My twists remained stick straight.

I removed  those twists and started twisting with my original jar, Super Duper A, hoping to save myself the trouble of having to wash and start all over. That was a failed attempt. My goose was cooked! The heaviness of the Super Duper B was just too much for the Super Duper A to correct. I ended up washing my hair two days later and starting all over.

If you follow me on Instagram you saw THIS pic of my hair and a blurb about the mystery product used.

Honestly, I was being extremely optimistic when I tried Super Duper B because, just by touching alone, I could literally feel that Super Duper A was more wet and gritty moisturizing product, while Super Duper B was a more dense butter, much like a sealant. Honestly, with my eyes closed, I could — without a doubt — have assumed I was using KBB’s Butter Love.superdupervsbutterlove

KBB’s Follow-Up Response
I shared with KBB that Super Duper A and B performed quite differently from each other and that actually Super Duper B performed similarly to Butter Love. I asked for the jar to be replaced. Honestly, I really thought this jar must have been as a result of a fluke batch. KBB was kind enough to send a shipping label and I mailed the product back.

They received the product and this was the response on April 25th:

“We received your return of the Pomegranate Guava Super Duper Hydrating Cream and the product is correctly marked and performs as listed. We are willing to issue a credit of $16 for your return although it is a complimentary item.”

Final Verdict
As of today the credit has not appeared — though it was a nice gesture. I’m more disappointed to find there to be such a vast discrepancy in the texture and performance of this product from batch to batch. This experience will definitely prevent me from purchasing online again. I’d actually prefer to purchase locally, that way I’d be able to check the texture of the product inside the jar before buying.

If this was an issue of texture variation, I would not have taken the time to write this review, but the fact that PERFORMANCE was an issue, I felt the need to share this experience.

Be sure to check out the comments on the photo review, a great deal of comments about others experiencing the same issue can be found there. One person was even nice enough to send me a photo of her jar which looks nothing like my two jars. See her photo HERE.

superdupera

 

superduperB

 Have you experienced texture and/or performance differences from any natural hair vendors? Share your experience.

 

Leave a Comment

{ 10 comments… read them below or add one }

Zainab1 April 30, 2013 at 10:23 am

HI,

Sorry to hear your troubles with the creams mentioned above. I have both creams you show at the bottom . And neither of my creams look like the texture you show here. In fact your texture looks better. I also ordered off line. However, I did not order from the KBB’s site it’s self. So I must take into consideration how long that store may have had the products.

I don’t know. But I wasn’t pleased with the performance of either. In the beginnig I thought I was, but as time went on I didn’t like it as much . Although it left my hair soft and hydrated, it seemed to have left a cast on my hair. leaving it to look dull.

Thanks for sharing your thoughts. Take care!

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westNDNbeauty April 30, 2013 at 5:07 pm

Thank you for sharing your experience 🙂

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Sheila April 30, 2013 at 5:38 pm

Did you try it on wet or dry hair? Maybe some creams work better on twisting with wet hair, for that reason you should try it both ways.

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westNDNbeauty April 30, 2013 at 5:50 pm

Hey There! I never twist my hair (with any product) while wet. I originally used Super Duper A on dry hair, I would expect the same product, when used the same way to do the same thing. Right?

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Angelina May 1, 2013 at 2:59 pm

I had similar problems with the Butter Love. There have definitely been some changes to the texture and performance of KBB products over the past year or so. I bought two jars of butter love within two months and they were entirely different. I just took it as a loss instead of dealing with returning it 🙁 At least the deep conditioner seems to be unchanged!

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CECE May 2, 2013 at 2:38 pm

I’VE HEARD MANY PEOPLE SAY BAD THINGS ABOUT HER SERVICE AND HAVING TROUBLE RECEVING REFUNDS, AND OR PRODUCTS. I BOUGHT SOME PRODUCTS FROM HER SITE ABOUT TWO YEARS AGO AND LIKED THEM. SINCE THEN I HAVE SHOPPED WITH HER THREE OTHER TIMES (BLACK FRIDAY 2012 WAS MY LAST PURCHASE) THE PRODUCTS HAVE CHANGED AND I DECIDED NOT TO BUY AGAIN BECAUSE I RECEIVED BAD SERVICE, HALF FULL JARS AND HAD SO SO MUCH TROUBLE GETTING A REFUND. 🙁

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Tamytwotoo May 2, 2013 at 2:43 pm

I bought a product online from KBB and liked it but when I went to a store and bought the same product the smell was different (even though it was the same fragance) the product was thicker and the jar was filled more. She can say natural products differ each time you make them because the are handmade but I will say every time I order my favs from Oyin or Hairveda (also natural and handmade) the products are on point each and everytime. Maybe she should make some changes instead of excuses.

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Marsheilah August 24, 2013 at 1:07 pm

I have 2 jars of this, both with different textures and performances. I am not in love with it, so I probably will not purchase again. I will still buy from KBB, I love her SALI, LLHM, and BB101. They should work on quality controls for the production of this product. I agree even if it had a slightly different texture, but performed the same I would be okay. To many great products, that are consistant out there to gamble with this one.

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Sanji March 27, 2014 at 12:48 pm

I have never had a good experience in dealing with KBB online. The store in Brooklyn was another nightmare but it closed last year. I’ve just chalked it up to the lovely Miss Karen’s possible lack of interest in actually running a business versus just simply collecting cash. It’s too bad…happens all the time to mom and pop type startups.

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Maddy April 13, 2014 at 7:45 pm

I thought it was just my batch. My Super Duper cream looks like Batch A. It’s separating. My butter love doesn’t look like that picture either, it’s flat out gritty. I do love that pomegranate guava scent though….moreso than Lavender Vanilla and that used to be my fave.

Lately Ive been interested in getting my own hair care line started. I loveeeee KBB but the consistency issues had me looking else where. I found the PLM Cosmetics line that helps black women create their own natural hair care lines and they customized their Blueberry & Babassu Butter Cream and Creme Brulee Hair Souffle to have the same results as KBB and it’s AMAZING! An exact dupe without the variances in consistency. Best hair decision I’ve ever made and I can incorporate it into my own line. The site is plmcosmetics.com

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