Why I Will Never Purchase From CiChic.com — Don’t Get Scammed Too!

by West Parsons on March 13, 2014 · 64 comments

in product review


The  rant above is a portion of my negative experience with CiChic.com. After I recorded this video, but before posting to YouTube, CiChic e-mailed me wanting to know which item was missing from my order.  I let them know and also provided photo evidence (side by side photos) of the fraudulent items they sent me in comparison to what was on their website, since their policy stated they must receive proof/evidence of your claim within 3 days of the items being delivered.

Here’s how they responded:

1\ Please make sure the product is unused, clean, no smell, no perfume, not in damaged or worn condition and in original packaging when return to us. Also, don’t write the accurate description and value on the Mailing list, you can write gift. Please send us a track No when you send it. We will refund to you after we receive your return package. Thank you.

Refund address:
Name: Yushan Zhang
Add: Room3-102 , No. 28, shangyuan district, yiwu city, Zhejiang provience, China
City: Yiwu
Country: China
Zip: 322000
Tel: +86 15268612245

2\ Sorry for the inconvenience. Do you like this item? If not, maybe you can send or sell it to your family or friends. If you can accept it, we will sell it to you as 75% price, it means we will refund 25% amount to you for this item.If you return it, it will take much time on the shipping, we will refund to you after we receive the returned package.How do you think? So sorry for the inconvenience.
Thank you.

Best regards

Sincerely,
Selina

Some nerve!

They have yet to respond on Paypal to the actual Paypal dispute. I contacted Paypal after receiving this e-mail and they advised me not to respond and to wait for the seller’s response on the Paypal website. If the seller chooses not to respond, the entire balance will be refunded.

As this saga progresses, I’ll update with the outcome. In the mean time, don’t get got!

UPDATE 3/13/14: ciChic responded to the Paypal dispute offering me an arbitrary amount of $69. There was no explanation of how they arrived at that number. I refused the offer. Paypal verbally requested that I ship the items back, with me paying for shipping.  Once the items showed as delivered, I would get a refund. I explained it is unacceptable since I paid for item A and got B. In no way, shape, or form should I be out of any money because they continue to allow a fraudulent company to use their terminal to sell misrepresented items. They have escalated the case and I should hear from them in 24-48 hours.

UPDATE 3/20/14: Paypal reviewed the case and stated that I would be eligible for a refund but I must ship the misrepresented products back to China myself. They offered to cover 1/2 of the shipping costs as a courtesy.  At this moment the package is now in the possession of USPS. Total cost of $73.95 was paid to ship because no other shipping option provided the required tracking number for Paypal to complete the anticipated refund. This shipping method also ensured that a signature would be obtained upon delivery.

I posted to the wall of ciChic on Facebook, letting others know to be aware when purchasing items from this company. Below you can find the screenshots of the conversation. You’ll also see that ciChic had the nerve to tell me that FLEECE is actual Chinese WOOL! I, sir, am done!

I am truly disgusted by this whole situation. I’ve never ordered anything from China prior to this and I have truly learned a lesson. In the same token, Paypal totes themselves as a financial body which protects its users, but I feel the buyer protection provides a false sense of security. If I were dealing with Amex solely, all of this back and forth would not have occurred. Amex would identify the fraudulent misrepresentation and the money would have been put back on my card.  No trips to the post office. No multiple phone calls. None of that!

From here on out, if Paypal happens to be the only way to pay for an item online, I will no longer log in with my account. Instead, I will pay for the item using my Amex as if I do not have a Paypal account. That way, if there is a problem, I will only be dealing with my credit card company and they can deal with Paypal and their “buyer protection.”

UPDATE 3/28/14: The package was delivered to Cichic. I called Paypal and they completed the full refund of what I paid for the items.

During this whole process I had to initiate and be on top of everything. Only when I called to question the status did Paypal all of a sudden decide they wanted me to submit a copy of this or that. For instance, even though it was obvious that I shipped the item and provided them with a tracking number days before, it wasn’t until I called to ask about the sellers threat (see FB conversation above) to only refund only 50% of my claim did they ask for a copy of the receipt to show that the item was shipped. Honestly, it was hella annoying. Why not ask for a copy of the receipt at the same time tracking information is provided?

All in all, I am still out $33 which was due to the outrageous shipping costs. At this time, I am working this out with Amex.

Moral of this all, I will never buy anything from China and if I must, Paypal will never be my choice of payment for anything online.

Leave a Comment

{ 64 comments… read them below or add one }

Brandy March 13, 2014 at 8:38 am

Thanks for speaking out.

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Khadija March 13, 2014 at 9:30 am

I’m so sorry to hear you went through that. Your video will definitely help people out to avoid making future mistakes. Google reviews are your best friend. I did have to laugh at some of your expressions 🙂 I hope it all works out.

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Karen March 13, 2014 at 10:40 am

Sorry you are going through this and I hope it resolved in your favor. I just went to the website and I noticed all the items with reviews are all 5 stars…MAJOR SIDE EYE!!!!

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Lakeisha March 13, 2014 at 12:59 pm

Whoa…you mad huh?!? Just kidding. Hope Paypal can provide a resolution quickly.

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AmeeraNakisha March 13, 2014 at 3:27 pm

Whew! you are MAD!!! But I can see why….

As usual, thanks for the heads up. I stay shopping online, so it’s good to know who to avoid

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Carlene March 14, 2014 at 10:09 am

This is hilarious! Don’t order from Chinese based companies.

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Kim L March 15, 2014 at 8:50 am

Im sorry this happened to you.
International mailing is high… even flat rate. Im suspect when a company tells you to send as a gift to avoid paying customs fees… and if they want the merchandise back a reputable company would pay for return.

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Chandra March 20, 2014 at 1:36 am

Haaaaaaaaaaaaaaa.. Not funny, but you are funny. I hate when stuff like that happens. I can’t and don’t buy any clothing online because of stuff like this. So deceiving.

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Cheniece May 11, 2014 at 9:48 pm

Wow!!! I knew something was up when they had a dress I loved and size xxs-4xl and everywhere else only has it in free size(small) so I google the website reviews and found your review. Sorry you went thru that but thank you for posting your horrible experience.

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Ariel June 3, 2014 at 11:54 am

Hahaha! This was too funny! I’m sorry this happened to you though. I’m sure it was really frustrating. At least you had an outlet to vent with. Also, I don’t really trust those Chinese sites for any items of substance, be it clothing, shoes, etc. Now you know what to do from now on .

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Shawna June 18, 2014 at 11:38 pm

Wow thank you for this! I just saw a bunch of cute, affordable clothes from this site on pinterest but then thought to maybe google them first to make sure they were legit since I had never heard of them. I’m so glad I did! I’m sorry you went through such an ordeal but I appreciate you sharing your story!

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Judi June 20, 2014 at 11:58 am

Thank you for this post! I was about to order something today but decided it may be too good to be true. I googled reviews and read your post. Thank You! I will move on. I’m sorry you had to deal with this. Please know that you’ve helped others make informed decisions.

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Judi June 20, 2014 at 12:03 pm

Just realized the commenter above me stated almost the same sentiment. 🙂 Really strange. Still mean it – THANK YOU!

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Mary June 25, 2014 at 11:04 am

Thank you! I was just about to place an order…glad I read your review first!

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Nicole July 22, 2014 at 12:41 pm

WOW! Just googled them to see if anyone else has had problems. It has been 50 days and I have yet to receive my items. I’m not looking forward to them now that I have watched this.

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West Parsons July 23, 2014 at 10:42 pm

Girl, I’d contact my credit card company if I were you. You’re not going to like or want any of the items. Believe me.

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Davinia August 11, 2014 at 11:56 am

Hi, sorry to hear that. I am actually tracking several of these newborn Chinese fashion websites… It seems like one or two of them were opened some years ago and others began to follow their steps…
I have already had deal with two of them:
MartofChina- same story as Cichic.
Sheinside- it’s incredible how much this website looks like Cichic…or viceversa. One is a copy from the other! In this case, my order came in time and it was exactly what I asked for. That time was jewellery. Now I have asked for some clothes. I’ll let you know the result. Anyway I have noticed several things that makes me think that this a serious trademark, one of the original ones, and the rest are just cheap copies of it…
Anyway, I’ll understand that you may be not willing to make a try anymore!

Best regards,
Davinia

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Ashley August 29, 2014 at 1:55 pm

shit.. I just ordered $70 worth of clothes from them… I just received an email saying they’ve shipped my order. Hopefully its what I actually ordered and I don’t have to go through this 🙁

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A. September 1, 2014 at 2:52 pm

Thank you for posting this video! I was just about to purchase a large amount of items from CiChic when I saw your link!
As for related companies, I suspect CiChic to be similar to SheInside, as they sell the same trench coat I’ve had my eye on.

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Kyle Riley October 4, 2014 at 10:15 pm

I ordered from Rosegal and got the same treatment and out 50.00..

I saw CicChic online and figured, I better check their Reviews before purchasing.. I didn’t want to waste anymore money..

Also had a similar problem with Nomorerack.com

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Juliett October 5, 2014 at 1:09 am

Thank you for posting this! I wish I saw this before i ordered something from them , now I’m scared to receive my package.!!!

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Barbara October 9, 2014 at 6:22 pm

Thank You so much I was about to buy from THEM. I found your link. I have had the

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Barbara October 9, 2014 at 6:29 pm

Thank You for your in-put. I was just about to place an order from CiChic. I have had the same problem with Amazon. I will be very careful in the future with all my orders.

Sincerely,

Barbara

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Lena October 14, 2014 at 4:32 am

Love the fact that your post is #2 on the returned google results for “cichic” (Oct 14, 2014), topping their FB page. And that you stood up for yourself. You go girl!

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West Parsons October 16, 2014 at 1:02 am

Those Google algorithms will all ways get ya! Too bad for cichic

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A October 18, 2014 at 12:36 pm

I’m glad I found your site too! I was close to ordering a suspiciously priced $32 coat. Normally I refuse to order from Chinese companies but it SEEMED like I should try because of the price.

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morgan October 20, 2014 at 7:19 pm

The same thing has just happened to me with this….What should I do? I did not receive an item for cichic.com

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West Parsons October 29, 2014 at 12:21 pm

Hopefully, by now you’ve contacted your credit card company. I also suggest downloading the photos and description of the items you ordered and taking photos of the items you have. Keep this a proof incase CiChic tries to worm their way out of giving you a refund or making false claims to your credit card company.

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Renee November 7, 2014 at 6:08 pm

Thanks for this review. I keep seeing this site pop up on Pinterest and figured it must be too good to be true. Your post was the first Google result, so you’re doing something right!

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Haley November 15, 2014 at 9:31 am

I was just about to order something from their website and thought I should look at their reviews first. Came along your blog and your video and am so thankful! I would have been extremely upset had I experienced the same thing you went through. Thank you for sharing your experience!!!

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Heather November 15, 2014 at 5:28 pm

Thanks for posting! You just saved me from purchasing from them!

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nicole November 30, 2014 at 1:06 pm

This is why China is off limits for purchasing anything as far as I am concerned. There are good companies out there but I am not willing to take the risk. Too many horror stories.

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Beth December 22, 2014 at 11:50 am

THANK YOU!

I was about to complete the order through PayPal, when I noticed that the payment was going to a hotmail email address, rather than the company name. I’m SO glad I stopped to check online reviews and saw this one. I went to etsy for my gift instead!!!

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Alice January 8, 2015 at 9:38 am

Thank you for this! This stuff co.’s stuff is all over Pinterest and I was so tempted to buy some items. Thank you! You just saved me a lot of aggravation.

Sorry it didn’t work out for you.

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kelly January 23, 2015 at 3:56 pm

I wish I had seen this first! !I just got my order today and the onesize thing is a child’s large I think! !and I cant get to the sales@cichic.com to complain and I got this site from pinterest! ! I am really upset! !!what a sham operation! !!

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Yvette February 8, 2015 at 2:36 am

I am SO glad I viewed your video and thanks for speaking out about this!
I found the website and like you, loved some products on there which seemed so cheap!

However when browsing dresses on the website I recognised a photo which was of a dress that I had pinned on Pinterest a year ago! You can see the ridiculous editing efforts to make it look black. Check the two pictures out on these links!
What the shop advertised: http://www.cichic.com/catalog/product/view/id/50508/s/black-plain-boat-neck-sleeveless-dress/category/37/
The picture I found on Pinterest a year ago: https://www.pinterest.com/pin/395261304766364697/

Luckily I found you review when searching for more info on the shop before I got sucked in to buying anything! Thanks again for posting this vid and speaking up!

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Brooke February 20, 2015 at 9:38 am

I ordered something about an hour ago and after doing research I’ve decided to cancel my order immediately so I sent them an email. Lets hope its an easy process and I’m not stuffed around like you and many others were. Thank you so much for this review!

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Holly L.K. March 3, 2015 at 3:07 am

Glad I read this! I just saw a super cute dress on Pinterest and thought I would order it along with a couple of tops. What really caught my attention was the picture of Victoria Beckham they used for one of their tops! Nice try, CiChic;) I will keep the cute dress on my Pinterest board but will edit the description to warn others about buying it.

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ashley March 26, 2015 at 12:11 pm

So just like you I should have looked up reviews before I purchased cichic… I ordered back in Feb and it is almost April. I have continuesly been emailing the company about my concerns and have still yet to get a response. And on top of that when I put in my debit card information I received a scetchy email in Chinese and then a separate email from cichic. Immediately didn’t like the situation and thought I was being scammed. I guess we will see the quality of the dress when I FINALLY get it or if I even do get it. But from all the reviews I read I’m really not looking forward to being disappointed and furious. Regardless I will never be ordering from cichic again none the less China even. And I will share this video and pass on the word DO NOT ORDER FROM CICHIC!

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West Parsons March 26, 2015 at 3:19 pm

Personally, I would just call my card company and cancel. You have more than enough evidence that this will not end good. Best of luck!

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ashley March 26, 2015 at 3:21 pm

soooooo, I received an email from cichic a few days later saying “the item was no longer in stock,” did I want credit or a refund? Of course I said refund – I gave them the benefit of the doubt but after no credit to paypal for a week I initiated a dispute. We shall see… It’s not a lot of money but it’s the principle! Should have looked at this post sooner 🙂

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Anna March 30, 2015 at 11:59 am

I was sent photos of ordered dresses and they were completely different! These are for my destination wedding! I am so mad but within 3 day cancellation allowance stayed on their cite. I e-mailed to cancel. So concerned at what’s to follow. Paid with my debit card. Hopefully it is protected by PayPal. I did not realize this was a Chinese site until Inrecieved receipt. I’ve never had problem online shopping. Grrrr.

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Annie March 30, 2015 at 4:55 pm

Thank you so much for this video. I was looking for reviews of cichic and found your video. I will not order from them!

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Kait March 31, 2015 at 1:39 pm

You were right, Googled CiChic and this came up. Thanks so much for the insight!

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Tonia April 9, 2015 at 3:45 pm

Does anyone have a phone # to call this place? I have emailed them twice since it’s been a week since I placed my order and paid for expedited shipping (5 days) and still have not received an email saying my order has even been shipped. I have sent 2 emails and no one is replying.

HELP!!! (wish I google’d and read these reviews before I purchased)

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Corinne April 10, 2015 at 6:23 pm

Thank you for your video comment on cichic. I was about to order a beautiful dress and then looked at the reviews- they are almost all on the same date and same thing! Nothing from anyone who actually bought the product. That made me question so I googled the site and your blog came up. Thanks again!

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Tina April 23, 2015 at 3:46 pm

Thanks so much!! Glad I did my research I was just about to purchase from them!!

Thank you for saving me time, money, and agony.

xoxo,
Tina

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Gloria Kiefel April 27, 2015 at 4:54 pm

SCAM ALERT!! Do not order from this site. Items I received from the site were not as pictured also they were made with the cheapest quality material I have ever touched in my life if I got these items for free I would still have been disappointed. On top of that it takes some communication with the seller in the first place to convince them that you have already paid for these items. Do not ever suggest the site to anybody

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Courtney April 28, 2015 at 7:49 am

Freaking crooks!!!! I didn’t review before I ordered, it took oaths to get my order and I was missing an item! The stuff I did get was 2 sizes too small! And looked nothing like the website!! Never again!!!

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Grace May 4, 2015 at 2:29 pm

i just ordered a dress from there and I’m scared I hope I get it and I payed extra for fast shipping!! Oo no

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West Parsons May 25, 2015 at 6:53 pm

Be scared lol. The reviews say it all.

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Sherri Stewart May 11, 2015 at 5:26 pm

Thank you for the review, I’m so mad at myself for not checking before making my purchase. I have not received my items (2 cute shirts for my daughter). And I’m thankful I only spent $35 total. It’s frustrating that PayPal allows companies like this to use their service. Had I not been able to pay through PayPal I might have thought twice. I can only blame myself but hopefully your review will save others before they make a purchase.

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Marlene May 14, 2015 at 1:31 pm

Can’t believe that companies actually get away with this. I recently placed an order on Cichic.com and the garments that I received were NOTHING like the images that appeared on the website. It’s not the same fabric or design and a total rip off!! It will cost me more to return it than what it’s worth which is probably what they rely on. I’ve sent an email to the company saying that I’ve thrown it in the bin which is where it belongs. If one person reads this review and decides not to buy anything from them it’s totally worth it. I admire your perseverance.

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Karissa May 18, 2015 at 12:45 am

Ugh I’m sorry you had to go through all that trouble but thank you so much for the heads up! I was just about to order a couple things from that website, so glad I checked the reviews on it first !!!

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Jay May 23, 2015 at 9:58 pm

I was scammed as well! Never recived my items and went through a dispute with PayPal and they ruled in their favor! I never got my items AND they got to keep my money! I’m so sad and disappointed in this. I might as well had thrown the amount I paid in the trash because I’m item less and now out that money. I’m sick to my stomach. Should of known better after 2 months of no items and back and forth emails with the company with no resolve. Plus I was promised TWICE for a full refund by that company and yet I still lost.

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sam June 5, 2015 at 11:20 am

you just saved me from buying from them

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Jen June 6, 2015 at 8:39 pm

I know of a few like chchic:
Sammydress
Romwe
sheinside
oasap

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M K June 8, 2015 at 2:52 pm

I will never ever order from this company. I just spoke with Paypal and told them not to do business with CiCHic. It is a total scam. Clothes are cheap and NOT what is pictured. Different cuts, pieces missing, etc. I wish I would have seen this page before ordering. When I try to ship back, it costs $80 to ship to wherever this is in CHina. And my purchase was only $100. DO NOT WASTE YOUR MONEY!!

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Brittni August 4, 2015 at 8:57 pm

Just wanted to add fulChic is a sister site; it is set up exactly the same as ciChic. This site is newly set up and doesn’t have any reviews. I thought it was too good to be true and your post saved me from ordering what I thought to be a beautiful sweater, so thank you!

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Sarah Lovell August 13, 2015 at 7:52 pm

Wish I had seen this before I placed an order..okay was for one shirt which looks exactly like the Equipment 290 GBP Silk Star Print shirt that Kate Moss has been wearing to death lately..
however theirs is slightly different and is listed as cotton blend so looked plausible.

BUT now I have had a look around…after shopping head is now back in her box…and seen a lot of people commenting that the sizes are small.. Did you try the items on at all or just realise it was all faked out stuff through the packaging? On looking round the site they have an image of Kate Moss modelling a shirt and they have ASOS photos on there. All very suspect but for £15 or less you expect it like on eBay, people use other people’s pictures all the time to sell second hand right?

I have asked to cancel my order which was via PayPal but we shall see what happens next. Loved your rant though ..very to the point and makes PayPal sound terrible which frankly a huge sham on them because they and are supposed to be on your side and hey it’s not exactly uncommon to have scam websites located in China…but let’s suppose they aren’t all bad….benefit of the doubt and all that…but when it keeps going wrong who is going to stand up and protect the consumer….anybody?

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Jeri-Lee August 18, 2015 at 3:59 am

I just want to say thank you! Tonight, I filled up a shopping cart at fulchic.com after I fell in love with a jumpsuit I came across online. Because the grand total seemed a little to good to be true, I decided to Google search”fulchic reviews” before I checked out, just in case. I was directed to this page. I’m so sorry you had to go through all this nonsense, but thank you do much for posting your experience! I deleted my shopping cart immediately!

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Cheri August 18, 2015 at 4:32 am

Why don’t you just report them to the Better Business Bereau ?
They will no longer to be eligible to sell in the U.S. with out the proper certifications until they can prove that they can bring their business up to par. They would lose all credibility and would have to take down their website.

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West Parsons August 25, 2015 at 8:37 pm

People think the BBB has power, but it doesn’t. The most they can do is give them and ‘F’ rating. Paypal is who needs to step in since money is being transferred using their medium and they have had to intervene due to claims.

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Gloria Kiefel August 25, 2015 at 11:06 pm

West parsons I absolutely agree.

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